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Expensive Trip to the Stealership---Now There's a LEAK.

 
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Old 11-17-2009, 07:06 PM
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Icon8 Expensive Trip to the Stealership---Now There's a LEAK.

Alright folks, a little background on my car. It's a '97 Red Type SH with 190,xxx miles on it. Well it's been a long time since i had a manual transmission flush and shifting the gears weren't as smooth anymore so i knew i needed to get it flushed. Since i have an SH, and although the light's been on for the longest time, i figured i may as well get the ATTS unit flushed as well.

So i go to Honda yesterday and ask for a manual transmission flush and ATTS unit flush ---funny, half the techs didn't know what the heck ATTS was. Someone finally knew what it was and it turns out he had some experience with preludes--not an expert--but some experience.

So i explicitly tell them that the manual needs manual transmission fluid (MTF obviously) and the ATTS unit needs some automatic transmission fluid (ATF). The tech says he knows about it, so no problem there. So i fork out $200
cash and expect that to be the end of it. But no...

The problem came today when i drive out of the garage and see a sizable puddle on the ground stemming from the passenger's side. Now i knew this wasn't any ordinary leak from my oil pan (i'm aware of this leak bc the threads are ruined) since it wasn't coming from the driver's side. So i take a trip to Honda about an hour ago and he agrees to have someone take a look at it even though it's nighttime already. I go to the clerk just before they do it expecting not to pay for anything. All of a sudden they tell me that there's going to be at least a $100 charge just for diagnostics. I tell them, there's no need for diagnostics since i can narrow down where the leak is coming from to that ATTS area (or maybe God-forbid the transmission). They say that they still have to run a diagnostic...I disagree and drive out of there.

Now i have a leak somewhere and am faced with a dilemma--- just let the leak , leak itself out sort-of-speak since i guess it's from the ATTS unit which isn't really an essential part of everyday driving, and hope that it's not the manual transmission fluid leaking---or go back to the stealership and fork out another hard-earned $100 just for them to "verify" that it's a leak and tighten up some screws? I'm veering towards the former...

What do you folks think?
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Old 11-17-2009, 07:18 PM
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Re: Expensive Trip to the Stealership---Now There's a LEAK.

If they caused a leak in your car that wasn't there previously, it should be on their dime to fix it. At least that's what I understand. Tell them that whoever worked on it made a mistake and caused this leak and you should not be responsible for that.

There is no way in hell you should have to pay money for them to diagnose an issue that they caused.

Also: Ask for the service manager. Be *nice* about it but explain to him that you just had your car in for service and now it appears the TECHNICIAN did some faulty work and the 'lude's developed a leak. Put the blame right on them. If he mentions a price-tag, ask him nicely to explain to you why it is that you need to pay $$$ for them to diagnose a problem that was not there before you brought it to them?
In these kind of situations you need the guy with decision-making power.....at my tech school I've basically heard that if you don't fix something right the first time and the customer comes back it's on your time (the tech) in that case.. so whoever worked on your car should be responsible for fixing it. Unless I'm mistaken.
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we're gonna pop your hood, stand back and stare at it for an extended amount of time while drinking beers, hypothesizing what the problem could be, and wishing and hoping it fixes itself

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Old 11-17-2009, 11:34 PM
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Re: Expensive Trip to the Stealership---Now There's a LEAK.

ya, they should definately fix it for free. just tell them exactly what happened. or you can just buy some fluid and change it all yourself again
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Old 11-17-2009, 11:38 PM
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Re: Expensive Trip to the Stealership---Now There's a LEAK.

shouldve done it yourself, i never trusted any mechanic with my car, that should go for all of you
but yes, they should amend for their mistake
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Old 11-18-2009, 12:01 AM
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Re: Expensive Trip to the Stealership---Now There's a LEAK.

yeah its a free fix if the dealership gives two ****s about customer service (which is all they preach now adays) i work at toyota so i kno the deal
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Old 11-18-2009, 01:59 AM
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Re: Expensive Trip to the Stealership---Now There's a LEAK.

They messed it up they fix it. Do exactly what preludesftw said and talk to the service manager, he will make things happen, btw which honda dealer did you go to?
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Old 11-18-2009, 09:55 AM
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Re: Expensive Trip to the Stealership---Now There's a LEAK.

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Originally Posted by preludesftw View Post
Also: Ask for the service manager. Be *nice* about it but explain to him that you just had your car in for service and now it appears the TECHNICIAN did some faulty work and the 'lude's developed a leak. Put the blame right on them. If he mentions a price-tag, ask him nicely to explain to you why it is that you need to pay $$$ for them to diagnose a problem that was not there before you brought it to them?
so whoever worked on your car should be responsible for fixing it. Unless I'm mistaken.
Yeah i'm going to try to do that today before i go to work or tmw. I'm so pissed because i think it might even be the manual transmission fluid that's leaking because i noticed right after i got the mtf flush, the shifting was so smooth and buttery, but now it's a bit stiffer.

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Originally Posted by UPSluder View Post
ya, they should definately fix it for free. just tell them exactly what happened. or you can just buy some fluid and change it all yourself again
That's the thing, i would've done it myself because i change nearly all the fluids in my car by myself and enjoy doing so, but i just have no experience with changing the manual transmission fluid on this thing and i did a quick search (yes not an exhaustive one) on here but to no avail. If i knew how to do it, i would and i would've saved my $200.

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They messed it up they fix it. Do exactly what preludesftw said and talk to the service manager, he will make things happen, btw which honda dealer did you go to?
Yeah i'll try to find him again. In fact, i think he's the guy i talked to yesterday. He seemed reasonable, but then again, when he directed me to the cashier, he also never mentioned and kept mum about the damn $100 fee just for them to confirm what i already f**king know.
I went to Metro Honda, in route 440 in Jersey City, yeah they've got some horrible online reviews, but i stayed optimistic and gave them the benefit of the doubt, but now it's looking more and more like these people are slackers of the worst kind.
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Old 11-18-2009, 10:30 AM
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Re: Expensive Trip to the Stealership---Now There's a LEAK.

Changing the MTF is super easy. There's a drain plug on the side which you use a 3/4" wrachet to take it out. Let it all drain, then put it back into place. There's a filler hole ontop with a black cap which you can just put the fluid through. You'll need a hose attachment for the bottle which you can get at Auto Zone or O Riley's.

As for the new leak, I'd take it back to Honda, raise hell cause you know you didn't have the leak coming there and also point out the mechanic that worked on your car. Hopefully he poured the right fluid into each system. Them trying to make you pay $100 for something they broke wouldn't go well with me.

Also, if you'd like to download the helms manual, you can do this at Hondahookup.com - Honda / Acura Aftermarket Parts, Accessories, Forums, Photo Galleries, Racing, and more! and its FREE
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Old 11-18-2009, 11:46 AM
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Re: Expensive Trip to the Stealership---Now There's a LEAK.

go to the general manager, and discuss this with him. if he does not budge tell them you'll call the corporate offices and have it up with them.
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Old 11-18-2009, 12:46 PM
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Re: Expensive Trip to the Stealership---Now There's a LEAK.

call or email Honda of America, I heard they take good care of you.
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Old 11-18-2009, 03:35 PM
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Re: Expensive Trip to the Stealership---Now There's a LEAK.

should have called the PZ local mechanic ... i need this done too !
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Old 11-18-2009, 04:05 PM
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Re: Expensive Trip to the Stealership---Now There's a LEAK.

Hey fellers so i read the simple service oil change from hell that's the problem with some places seems they want your work but can't back it up worked for nissan a while ago seem thing will never change the problem could be they used the wrong oil or crossed thread the oil plugs or they over filled the sh--------t to the b---------lls ,and what i suggest we should get together and called in for service an not show up or if lets pounce on the idiot service mananger PS .any one need any service let me know H doctor
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Old 11-18-2009, 07:59 PM
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Re: Expensive Trip to the Stealership---Now There's a LEAK.

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Hey fellers so i read the simple service oil change from hell that's the problem with some places seems they want your work but can't back it up worked for nissan a while ago seem thing will never change the problem could be they used the wrong oil or crossed thread the oil plugs or they over filled the sh--------t to the b---------lls ,and what i suggest we should get together and called in for service an not show up or if lets pounce on the idiot service mananger PS .any one need any service let me know H doctor
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Old 11-18-2009, 08:23 PM
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Re: Expensive Trip to the Stealership---Now There's a LEAK.

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Hey fellers so i read the simple service oil change from hell that's the problem with some places seems they want your work but can't back it up worked for nissan a while ago seem thing will never change the problem could be they used the wrong oil or crossed thread the oil plugs or they over filled the sh--------t to the b---------lls ,and what i suggest we should get together and called in for service an not show up or if lets pounce on the idiot service mananger PS .any one need any service let me know H doctor
I'm not even going to start on this poor excuse for a post....
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Old 11-19-2009, 10:26 AM
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Re: Expensive Trip to the Stealership---Now There's a LEAK.

So what's the latest Mark?
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Old 11-19-2009, 10:59 AM
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Re: Expensive Trip to the Stealership---Now There's a LEAK.

Alright, well as i was pulling into the dealership yesterday, i was fortunate enough to run into the mechanic that worked on my car. I told him that Honda was trying to charge me another $100 just for them to tell me what i already know---that there was a leak originating from the transmission area. He agreed with me and told me that i shouldn't have to throw away money like that.

So he was actually cool enough to put it up on a lift for free at one of the adjacent garages that was a little farther from the dealership. We both actually took another look at it and i actually saw that all the bolts were properly torqued. So he didn't mess anything up at all. However, we both saw that a majority of the leak was coming from the axles. He also told me that when he worked on it, it was really messy and he actually cleaned up the whole surrounding area. Thus, we both came to the conclusion that the leak has always been there and i've been driving around with it ever since i owned the car---the only reason that it's more pronounced now is that the whole area is free and clean of debris that just helped to cover it up and absorb it.

So if anything, there's more transmission fluid in there now than there ever was, which is a good thing. I'm just going to continue to monitor it and see if the leaking stops once the tranny fluid settles down at some level (or when the whole undercarriage gets all mucky again that it seals itself up, whichever comes first).

At least i can be rest assured that the bolts are all torqued and that i know that i've had a leak for about a year now---the extra fluid in there that leaks out isn't going to hurt. He was actually cool enough to let me know that if i continue to have a problem with it or if it gets worse, to just skip the dealership altogether and drive right to the garage where he works at and we'll take a look at it again. At least i've got a little more peace of mind now.

Last edited by PreludeBoy_M; 11-19-2009 at 11:00 AM. Reason: add. info
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Old 11-19-2009, 11:57 AM
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Re: Expensive Trip to the Stealership---Now There's a LEAK.

Quote:
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Alright, well as i was pulling into the dealership yesterday, i was fortunate enough to run into the mechanic that worked on my car. I told him that Honda was trying to charge me another $100 just for them to tell me what i already know---that there was a leak originating from the transmission area. He agreed with me and told me that i shouldn't have to throw away money like that.

So he was actually cool enough to put it up on a lift for free at one of the adjacent garages that was a little farther from the dealership. We both actually took another look at it and i actually saw that all the bolts were properly torqued. So he didn't mess anything up at all. However, we both saw that a majority of the leak was coming from the axles. He also told me that when he worked on it, it was really messy and he actually cleaned up the whole surrounding area. Thus, we both came to the conclusion that the leak has always been there and i've been driving around with it ever since i owned the car---the only reason that it's more pronounced now is that the whole area is free and clean of debris that just helped to cover it up and absorb it.

So if anything, there's more transmission fluid in there now than there ever was, which is a good thing. I'm just going to continue to monitor it and see if the leaking stops once the tranny fluid settles down at some level (or when the whole undercarriage gets all mucky again that it seals itself up, whichever comes first).

At least i can be rest assured that the bolts are all torqued and that i know that i've had a leak for about a year now---the extra fluid in there that leaks out isn't going to hurt. He was actually cool enough to let me know that if i continue to have a problem with it or if it gets worse, to just skip the dealership altogether and drive right to the garage where he works at and we'll take a look at it again. At least i've got a little more peace of mind now.
That was cool of him. At least you know what was the problem now. When you have some extra money get that fixed.
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Old 11-20-2009, 01:20 PM
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Re: Expensive Trip to the Stealership---Now There's a LEAK.

Glad to hear you figured out what was going on. ^^^x2 def. get that fixed when you have the cash.
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we're gonna pop your hood, stand back and stare at it for an extended amount of time while drinking beers, hypothesizing what the problem could be, and wishing and hoping it fixes itself

sound like a good plan!?!?!?
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Old 11-20-2009, 03:29 PM
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Re: Expensive Trip to the Stealership---Now There's a LEAK.

Damm i thought we suppose to help each other not trash each others thread .
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Old 11-21-2009, 10:18 AM
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Re: Expensive Trip to the Stealership---Now There's a LEAK.

Well, folks, the leaking has subsided and shifting is back to normal. I guess the extra fluid has leaked itself out and settled back to its original levels? I really don't know. Go figure.
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Old 11-21-2009, 12:36 PM
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Re: Expensive Trip to the Stealership---Now There's a LEAK.

Honda is known to overfill trannys from the factory so the dealership may do it too
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